Typical tooling: Microsoft 365, Intune, Defender for Endpoint, Entra ID, Veeam/Zerto.We track runbooks, tickets and asset updates in Jira.
People & devices: Seat counts and mix of mobiles/laptops drive support volume.
Sites and onsite days: Travel and how often you need us onsite changes the cost.
Security posture: MDR/EDR/SIEM tooling costs more than basic AV.
After-hours needs: 24/7 cover is an add-on. Standard support is business hours.
Legacy systems: Older tech requires more time to support and remediate.
Per-person bundles
Most common
Simple monthly pricing per person. Includes support, device baselines and essential security.
Budgeted hours
Flexible
Buy a bank of hours with agreed response times. Handy for seasonal work or short bursts.
Tier Who it’s for Key inclusions
Foundation Small teams (10 to 50) Helpdesk, device baselines, backup review
Growth 50 to 200 seats Patching, quarterly reviews, a named Service Lead
High-Assurance Compliance critical MDR/SOC coverage, onsite days, tight SLAs
Do you include hardware?
No, but we manage procurement and pass-through costs at cost.
Is after-hours included?
Standard support is business hours. 24/7 is optional.
How long is the contract?
Usually 12 to 36 months, but we can be flexible.
Want a ballpark figure? Book a consult and we’ll cover what’s working, what’s risky and what to tackle first.
