Support

Get straight to the right support path: email the team, use the help centre, or call for urgent assistance.

Tier 1 & 2

Remote Helpdesk

Immediate triage and resolution for day-to-day user queries, software glitches, and access requests without the bottleneck of long call queues.

Infrastructure

Proactive Monitoring

We silently resolve issues in the background before your staff even notices them. Deep system health checks, patching, and endpoint defense.

Tier 3

Strategic Escalation

Direct access to our senior engineering team for complex cloud failures, architectural changes, and severe security events.

FAQs

Common questions about response paths, service access, and getting help from Comans.

I’m not a customer yet—can you still help me?

Absolutely! If you're not a customer yet, simply email us at [email protected] or call 1800 112 872. We’ll set you up as a new customer and provide immediate assistance to resolve your issue. We're here to help, no matter what stage you're at!

How do existing customers log and track support requests?

Existing customers can access our dedicated customer portal, where you can log, track, and manage your support requests in real time. You’ll have full visibility into the status of your tickets, keeping you informed every step of the way.

Is there an easy way to log a support ticket via email?

Absolutely! For existing customers, we offer auto ticket logging via email. Simply send your support request to the dedicated support email, and a ticket will automatically be created for you. Our team will follow up promptly to resolve the issue.

Can I call directly for support as an existing customer?

Yes! If you prefer direct contact, you can reach our support team by calling 1300 112 872. Whether it’s a quick question or an urgent issue, our team is ready to assist you over the phone.

What happens after I reach out for support?

No matter how you contact us—whether by phone, email, or through the customer portal—we’ll jump into action to assist you immediately. We pride ourselves on responsive, customer-focused support that ensures your issues are resolved as quickly as possible.