Terms & Privacy

1. General Usage Terms

a. Conditions of Use:

By using the Comans Services website, you agree to comply with these terms and conditions. If you do not agree with these terms, you must not use this website.

2. Scope of Services

a. Service Provision:

This website serves as a promotional platform for Comans Services, an Australian IT business offering managed services and other professional IT services. The website provides information about our services and ways to contact our team. The information on this site is provided for general informational purposes and does not constitute professional advice.

3. User Agreement

a. Information you provide:

You can browse this website without creating an account. If you contact us, provide only information relevant to your enquiry and take care to keep it accurate. Do not include passwords or sensitive client, employee or system information in a general website enquiry.

b. Prohibited activities:

Users agree not to use this website for any unlawful activities, including but not limited to:

• Harassing, abusing, or threatening others.
• Violating intellectual property rights.
• Uploading harmful software or engaging in fraudulent activities.

c. Intellectual Property:

All content on this website, including text, images, logos, and any downloadable materials, is the property of Comans Services or its licensors. Users may not reproduce or redistribute any content without prior written permission from Comans Services.

4. Data and privacy

a. Confidentiality:

Comans Services is committed to protecting users' personal information. Our privacy policy below explains what information we collect, how we use and disclose it, and how to contact us about access, corrections or complaints.

5. Limitation of Liability

a. Indemnification:

Users agree to indemnify and hold Comans Services harmless against any legal claims arising from their use of the website or services.

b. Limitation of Liability:

Comans Services is not liable for any damages resulting from the use of, or inability to use, the website, except as required by Australian law. This includes any direct, indirect, incidental, or consequential damages.

6. Dispute Resolution

a. Disputes:

Any disputes arising from the use of this website or related services will be governed by the laws of Victoria, Australia. Users agree to submit to the exclusive jurisdiction of the courts in Victoria, Australia.

7. Changes to This Agreement

a. Modifications:

Comans Services reserves the right to update or modify these terms at any time. Users will be notified of significant changes via email or through a notice on the website. Continued use of the website after changes are posted constitutes acceptance of the new terms.

8. Contact Information

a. Contact Details:

For any questions regarding these terms, please contact us at:

9. Force Majeure

a. Force Majeure:

Comans Services is not responsible for any failure to perform due to circumstances beyond its control, including but not limited to natural disasters, war, or other unforeseen events.

10. Termination

a. Termination:

Comans Services may terminate or suspend access to the website at any time, without prior notice, for conduct that violates these terms or is harmful to others.

11. General Provisions

a. Governing Law:

These terms are governed by the laws of Victoria, Australia. Any legal action must be brought in the courts of Victoria, Australia.

b. Severability:

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Introduction

Comans Services ("we", "our", "us") is committed to protecting your privacy. This policy explains how we handle personal information when you visit comansservices.com.au or contact us through the website. You can browse the website without creating an account or providing your name or email address.

1. Information We Collect

• Website chat: If you open chat, we receive the messages you send through Crisp. You can start without giving your name, email address or phone number. Any contact details you choose to share, including a number for a callback, become part of the conversation.
• Direct contact: If you contact us by phone or email, we receive the details you choose to provide, together with information needed to handle that communication.
• Technical information: Website hosting and external resource providers may receive information such as your IP address, browser details, the page requested and the time of a request when your browser connects to their services.

Please include only what we need to understand your enquiry. Do not send passwords or sensitive client, employee or system information through website chat.

2. How We Use Your Information

We use enquiry information to understand your request, respond to you and discuss relevant services or next steps. Technical information helps providers deliver website resources, maintain their services and protect against misuse.

The website no longer offers newsletter signups or an embedded appointment-booking service.

3. How We Protect Your Information

Data Security: We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Disclosure of Your Information

a. Confidentiality:

• Website chat: We use Crisp, operated by Crisp IM SAS in France, to handle chat. Opening chat connects your browser to Crisp, which processes messages and technical information such as your IP address, browser details and a conversation identifier to deliver and protect the service. Our team uses the Crisp inbox to respond. Message notifications may also reach our team by email or through Crisp apps.
• Website resources: The site uses externally hosted Google Fonts and JavaScript supplied through Google's and Amazon CloudFront's delivery services. These providers receive technical request information when your browser loads their resources.
• Other service providers: Hosting and communication providers may process information needed to operate the website and handle communications with us.
• Legal requirements: We may disclose information where required or authorised by law.

Crisp lists its main customer-data hosting in the Netherlands and Germany, with encrypted backups in Ireland. Its service providers also include companies based outside those countries, including the United States. Processing locations depend on the feature and provider involved. See Crisp’s service-provider list and privacy information. Other website and communication providers may also process information outside Australia.

5. Use of Cookies and Tracking Technologies

Our contact page loads Crisp only after you choose to open chat. Crisp then uses cookies and browser storage to operate the conversation and recognise it when you return. We configure the chat session cookie to expire after one hour; using chat again can renew it. Crisp also uses a connection cookie that lasts about two days. Some chat information is held in browser storage, separately from these cookies. Clearing or restricting storage can prevent you from returning to the same conversation.

Cookie expiry does not delete messages from our inbox. The website does not include a newsletter signup, embedded booking service or a separate analytics tracker. Loading externally hosted fonts and scripts still sends technical request information to their providers.

Your browser settings let you review or restrict cookies and other website storage. Restricting resources or storage may affect how some website features work. External websites you choose to visit have their own cookie and tracking practices.

6. Third-Party Links

The website links to services such as our client support portal and social media pages. Following a link takes you to that service, where its privacy and cookie practices apply. Review those policies before providing personal information.

7. Accessing and Correcting Your Information

Your Rights: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies. If you would like to make a request, please contact us using the contact details below.

8. Data Retention

We keep personal information for as long as it is needed to handle your enquiry, provide agreed services and meet legal or record-keeping obligations. Retention depends on the type of record and why it is held.

Crisp keeps conversation history until it is deleted. We have not configured automatic deletion after a fixed number of days. A short-lived browser cookie does not shorten this retention period.

When personal information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it, unless the law requires us to retain it. Contact us to discuss information held about you or to request its deletion.

9. Changes to This Privacy Policy

Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Us

If you have any questions about this Privacy Policy or if you would like to request access to or correction of your personal information, please contact us at:

11. Complaints

If you believe that we have breached the Australian Privacy Principles or other applicable privacy laws, you can contact us using the contact details above. We will investigate your complaint and respond to you promptly.