Managed IT FAQs

Support desk, onboarding and offboarding, device standards and patching, security baseline (MFA, admin controls), backups, documentation and regular reporting. See What you get for the full list.

Usually 2 to 4 weeks. We start with access, baselining and documentation, then move to standardisation.

Yes. We offer remote support and on-site options depending on your needs and location.

Yes. We work with your vendors (ISPs, software providers) so you’re not stuck on hold.

We use Entra ID (Azure AD), MFA and least-privilege access to keep your environment secure. Admin access is tightly controlled.

You get regular ticket reports, plus a quarterly review where we cover performance, budget and what’s next on the IT roadmap.

Yes. It’s a big part of the job. We look for root causes and standardise where it makes sense to cut repeat tickets.

We use Microsoft Intune to manage device settings and updates, so devices stay compliant across the fleet.

We use proven tools with cloud storage (for example, Wasabi or Azure) and run regular restore tests so you know it works.

Yes. Our support model is built for distributed teams and multi-site operations.

Yes. Major projects (migrations, upgrades) are quoted separately (fixed price or hourly), but delivered by the same team that already knows your environment.

Most customers start on a 12-month term, billed monthly, so both sides have stability.

We offer a few pricing options, including per-user pricing or a fixed monthly fee. See our pricing page.

Book a consult or request an audit. We’ll chat through your setup, understand your needs and see if we’re a good fit.